FAQ
Pricing
Our cake pricing are based on cake size & design complexity. We have done the leg work for you - all of our pricing is organized by design on our SHOP page for cakes! View our sizing guide. Please note, we do not fully custom cakes (ie. intricate fondant details/fondant figures). All of our cakes feature a buttercream base with the shown accents.
Wedding Cake Pricing
Every cake is custom, and therefore has a custom price! There are many things that go into establishing the price of a cake. This can include, but is not limited to, design, size, delivery, set-up, what you are looking for, and so forth. Accurate quotes are given during consultations and/or detailed email session where we go over your special cake! Please visit our WEDDING CAKE page to start the process.
Ordering
Ordering Timelines
We have now introduced a new calendar in our ordering system so you are able to see our availability in REAL-TIME! Now, with a few simple steps, you are able to order your cake, customize it, and book it - all on one page. Most orders we require 7 days minimum, but we find our weekend dates book up fast! Book early to avoid disappointment.
Simply, if you go to our SHOP CAKES page, you can browse our selection. From there, select the design of your choice. Next, select your flavour/sizing/preferences as the order form will ask you! Add your select to your cart. At the CART page, you will be able to select the location, date & time of pickup.
If you are looking for a wedding cake, or large event cake, we recommend booking 2+ months in advance. If your wedding or large event is in May-September, book early as these are peak wedding months.
If you are ordering a custom celebration cake during the peak wedding season, we recommend booking earlier than the above times to avoid disappointment.
Placing an Order
For ordering JCB cakes, please use the SHOP CAKES tab. From there, select a design and indicate your preferences. Then, add your order to cart. Once you are at your cart, indicate your order pickup date/time. Checkout & pay and you're all set!
For wedding cakes, start the process by clicking WEDDING CAKES and filling out the form.
Wedding Cake Consultations & Tastings
We offer and strongly recommend going through a tasting and consultation before finalizing your wedding cake. This allows us the chance to get to know one another and really get a sense of what your vision is for your cake! We only take 20 wedding cakes a year, so we want to ensure we do the best possible job for your special day.
Tastings include 3 of our specialty flavours, as well as a formal consultation to talk about all of your cake details and specifications. After our consultation, a detailed overview will be emailed to you about your cake. Tastings are $40.00. If you finalize your booking with us, that $40 is applied to your final cake order.
Payment and Delivery
Payment Policy
For custom cakes, full payment upon time of booking through our website. This finalizes and books in your order in our calendar.
For wedding cakes, we require 50% deposit upon finalizing your booking. This is usually taken at the consultation/tasting. The remaining 50% is due 30 days before your event date.
Change Policy
If you are requesting any changes to your cake with LESS THAN 7 days notice (ie change of design, colours, accents, change of date etc.) your order will be subject to a $10 additional fee.
Cancellation Policy
Just Cakes Bakeshop understands that plans can change and we will gladly assist to the best of our ability in making changes to your order date and time when possible.
For custom cakes:
- If you are cancelling within 7+ days of your event, we will cancel & refund your order.
- If you are cancelling within less than 7 days of your event, and we have started working on your order, we reserve the right to retain 50% of your booking.
- If you are cancelling within less than 7 days, and we have NOT started on your cake order, we will happily give you a credit with JCB for a future order.
For wedding cakes:
- We reserve the right to retain the non-refundable deposit in any case.
Delivery Policy
Just Cakes Bakeshop LTD. delivers all cakes 3+ tiers in height.
You may also request delivery for your cake. Simply at checkout, indicate LOCAL DELIVERY. Currently our Local Delivery courier accommodates Surrey addresses.
The Bakeshop
Parking on Location
SURREY: Our shop in Surrey has plenty of on-site plaza parking! We are in the same plaza as Shoppers Drug Mart, and a few doors down from Canada Western Bank and Sahota's Live Grill.
CLOVERDALE: Our brand new bakeshop in Cloverdale has plenty of on-site plaza parking as well! We are in the same plaza as Mirage Banquet Hall, right beside a Tennis shop and Box-2-Fit.
Do we carry ready-made cakes?
Yes, we have full 6" ready-to-go cakes every single day! These to-go cakes are made fresh in the morning and feed 8-10 people. They come in a variety of amazing flavours.
To-go cakes are decorated simply, and you may add on a sugar plaque for a greeting or message in store, free of charge. We also carry candles and cake toppers.
To-go cakes are $40, feed 8-10 people, and are 6" in diameter. We recommend leaving these cakes out for 2 hours before serving so the cake is able to soften up for optimal deliciousness!
What's on your menu?
We have a variety of cupcakes, cake jars, pastry jars, mousse cakes, cake slices, cheesecakes, tarts and our signature chocolate chip cookies every day we are open. Check out our instagram stories for an up to date daily menu. As we change our menu often, there's always something new to try!
Do you cater to dietary restrictions?
Yes, we do! We can accommodate all of your flavours in an eggless recipe. We also offer limited vegan, and gluten-free flavours. When placing your order, you ar able to select your dietary preference, and once you do so, the appropriate flavour selections for that dietary preference will show up.
Can I put something on hold?
Yes! Worried we won't have something in stock by the time you arrive? Call us at the shop during business hours and we'd be happy to put something on hold for you. This only applies to case items/jars/cupcakes/cookies. This does not apply to To-Go cakes.
Ordering Other Treats
If you would like to order bulk or custom cake jars, cupcakes, or other JCB mini desserts, please contact the team directly at admin@justcakesbc.com. You may use our contact form for ease.
Overview of Order Policies/Terms & Conditions
By ordering from Just Cakes Bakeshop, you automatically agree to our Order Policies/Terms & Conditions. Click here to view them.
Additional Questions & Notes
Below are some requests that clients have inquired about.
Do you do faux cakes?
Yes, we do. Pricing is dependent heavily on design and size of the faux cake.
Do you put edible photos on cakes?
No, we do not. We do not offer edible printing services. The icons and logos that we are able to print on cakes are printed on regular paper and backed onto a plaque of sugar/fondant and then placed on the cake.
Do you do wedding/party favours?
Yes, we do. We have a variety of options to choose from, from chocolate chip cookies, macarons, and mini jars – and more. Email to inquire. Use the contact form for ease.
Why don't you do custom cakes any longer?
Ah, this is a big question. In the recent months, we have switched to a more streamlined menu. A huge reason for this change is so we are able to get more cakes out to more of you - which means fewer disappointments! We have had to tweak the collection so we would be able to accommodate. You are always able to alter colours, include some accents, and so forth!
Do you do dessert tables?
No, we no longer do dessert tables. We would be happy to refer to our talented friends that do! That being said, we offer a few mini desserts: mini jars, mini cupcakes, chocolate chip cookies, and macarons.
DISCLAIMER & NOTE: Heavily coloured custom cakes.
Please note, for any custom cakes requesting a vibrant/deep colour (ie. deep black, red, blue, purples, teal, navy, etc.) we utilize a significant amount of food colourings to achieve the look. Food colouring does alter the taste and texture of buttercream, and we recommend an alternative to these colours - or at the very least knowledge that these deeply coloured cakes can affect taste and potential stain teeth.